Shipping & Returns
Last updated: April 16, 2026
🚚 Shipping Information
Where do you ship?
We currently ship within the United States.
International shipping isn't available yet, but it's on our roadmap.
How long does shipping take?
Orders are typically processed within 2–4 business days.
Once shipped, orders are delivered via USPS standard service, with typical delivery times of 3–7 business days, depending on location.
You'll receive a tracking number as soon as your order ships.
Shipping rates are shown clearly at checkout before you complete your purchase.
💰 Returns & Refunds
Can I return a soap bar?
Because our products are personal care items, we're unable to accept returns on opened or used soap bars.
Can I return a branded accessory?
Unopened accessories — including soap savers, washcloths, and carry bags — may be returned within 30 days of delivery in original condition. Contact hello@soopura.com to initiate a return. Return shipping is the responsibility of the customer unless the item arrived damaged or incorrect.
What if my order arrives damaged?
If your order arrives damaged, please contact us at hello@soopura.com within 7 days of delivery and include a photo of the issue.
We'll gladly offer a fair resolution, such as a replacement or store credit.
🧼 Sensitive Skin Concerns
Every skin is unique.
If you experience irritation or discomfort, stop use immediately and email hello@soopura.com within 14 days of receiving your order.
While we can't provide medical advice, we'll work with you to find a fair solution — whether that's a product swap, store credit, or refund, when appropriate.
We always recommend performing a patch test before full use, especially for sensitive or reactive skin.
🔁 Order Changes & Cancellations
Need to update or cancel an order?
Contact hello@soopura.com as soon as possible.
Once an order has shipped, changes or cancellations are no longer possible.
📬 Questions?
We're here — gently.
Reach us anytime at hello@soopura.com.